Instant messaging allows colleagues in different physical locations to have business-related discussions in a chat format, without the use of email. Instant messaging allows for almost immediate interactions between colleagues and also includes real time technology that allows a user to see when their coworker is in the process of typing a message. A few common professional instant messaging clients are Spark, Jabber, and Pidgin. IT Services recommends Spark.
- An ITS staff member needs quick and immediate help from a colleague to answer a difficult ticket he received, and he sees that the colleague who can help him is logged on to IM.
- Chat and collaborate with a team of under 2500 people: use Teams. Microsoft Teams is a hub for teamwork in Office 365: a chat-based work space to collaborate in real time.
- Chat with all of campus: use Yammer. Yammer is a private social network that helps you get connected to the right people, share information across teams, and organize around projects. Only your coworkers can join, so your communications on Yammer are secure and visible only to people within your organization.
- UChicago Instant Messaging (IM) documentation
- University of Chicago Answers (http://answers.uchicago.edu/page.php?id=16278 ): a brief overview of what instant messaging is and its differences from communicating via email
- University of Chicago Answers (https://answers.uchicago.edu/page.php?id=16282 ): how to join conference rooms in an instant messaging client to allow a user to chat with multiple colleagues at the same time
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