Instant messaging allows colleagues in different physical locations to have business-related discussions in a chat format, without the use of email. Instant messaging allows for almost immediate interactions between colleagues and also includes real time technology that allows a user to see when their coworker is in the process of typing a message. A few common professional instant messaging clients are Spark, Jabber, and Pidgin. IT Services recommends Spark.

Service Category

An ITS staff member needs quick and immediate help from a colleague to answer a difficult ticket he received, and he sees that the colleague who can help him is logged on to IM.

Additional Resources
The IM session must be secured using Off The Record or similar and session logging must be disabled for the following data types:
Attorney/Client Information
Private Personal Information
Student Education Records
Student Loan Application Information