Instant messaging allows colleagues in different physical locations to have business-related discussions in a chat format, without the use of email. Instant messaging allows for almost immediate interactions between colleagues and also includes real time technology that allows a user to see when their coworker is in the process of typing a message. A few common professional instant messaging clients are Spark, Jabber, and Pidgin. IT Services recommends Spark.
An ITS staff member needs quick and immediate help from a colleague to answer a difficult ticket he received, and he sees that the colleague who can help him is logged on to IM.
- UChicago Instant Messaging (IM) documentation
- University of Chicago Answers (http://answers.uchicago.edu/page.php?id=16278 ): a brief overview of what instant messaging is and its differences from communicating via email
- University of Chicago Answers (https://answers.uchicago.edu/page.php?id=16282 ): how to join conference rooms in an instant messaging client to allow a user to chat with multiple colleagues at the same time